With international sales now exceeding 40,000 copies, this best seller by John Townsend takes a succinct, practical approach to all aspects of structuring and delivering a training course or seminar. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group exercises.

Training & Consulting Begins with an innovative decision-making model to enable you to determine the most suitable approach for your next facilitation session. This comprehensive guide covers all stages of facilitation, from planning through implementation. Includes session and interpersonal skills, energizers and problem-solving techniques. This is the complete method outlined by the authors at the 1999 ASTD International Conference.


Learn the POLCA, the 5 essential management skills. P is for Planning: the essentials of good planning and objective setting. O for Organizing: managing time and work, and decision-making. L for Leading: team building, leadership, motivation and communication. C for Controlling: correcting errors, reviewing and appraising. A for Achieving: the action planning section. For team leaders, supervisors and people managers of all levels.