Course ILT
182 total works
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
This train-friendly learning guide provides the perfect solution for a one-day training course. Designed for quick scanning in the classroom, and filled with interactive exercises, these open, modular guides aim to guarantee success for your instructors.
This ILT Series course teaches students the basics of customer service. Students will learn how to develop and maintain a positive attitude, show extra attentiveness to customers, use customer-friendly language, and deal effectively with customer complaints and problems. Finally, students learn how to build rapport with customers, interpret non-verbal communication skills, provide quality customer service over the telephone, and communicate effectively through e-mail. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.
Designed for one day of advanced Excel 2003 instructor-led training, this easy-to-use book is filled with interactive exercises and guarantees a complete, engaging, and successful learning experience.
An affordable, easily scannable one-day training guide designed for use in instructor-led training courses.