Communications

by Patrick Forsyth

Published 28 February 2019

Smart Skills: Communications

by Patrick Forsyth

Published 28 February 2019
Communication is one of the most basic functions in any organization. It transmits ideas, thoughts, information, opinions, and plans between various parts of an organization as well as to external customers or businesses – Its vital importance can never be over emphasized.

Yet it can be difficult and communication breakdown is not uncommon. There are several essential elements to making business communications work; these include structure, clarity, consistency, medium, and relevancy and our guide covers those areas within the below chapters:

  • Essential foundations of success 
  • Preparation 
  • Face-to-face communication 
  • Putting it in writing 
  • Electronic Communication 
  • On your feet 
  • Being persuasive 
  • Negotiating 

Our Smart Skill guide will enable you to target and convey your information through software, telephone or in-person methods. Regardless of what medium you use, effective communication means your message is received clearly and is understood entirely.


Persuasion

by Patrick Forsyth

Published 28 September 2018

Book 6 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead.


Maximise your opportunities by mastering the art of persuasion 

The underappreciated skill of persuasion is vital not just for negotiations, but in every aspect of business life. Taking on more responsibility, motivating your team, getting that big promotion: everything is possible once you've mastered the art of convincing people. By following these simple steps you can learn first how to recognise your power in any professional situation, and then how to harness that power to your advantage. The key persuasive tactics covered in this concise Smart Skills guide include:

  • Mastering persuasive language
  • Personalising your pitch: “the tailored approach”
  • Conveying credibility
  • Handling and overcoming objections
  • Dealing with “maybe”

Take advantage of every opportunity, starting today.