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Written in a clear, informative, and informal style, INTERVIEWING FOR SOLUTIONS, 4E, International Edition features a unique solutions-oriented approach to basic interviewing in the helping professions. Peter DeJong and Insoo Kim Berg’s proven approach views clients as competent, helps them to visualize the changes they want, and builds on what they are already doing that works. Throughout the book, the authors present models for solution-focused work, illustrated by examples and supported by re...

'I'm sure you [will be] as shocked and bewildered by what you've learnt, as I was.' 'Afterword', Louisa Hope, Lindt Cafe hostage On 15 December 2014, just ten days before Christmas, the unthinkable happened. A terrorist attack on Australian soil. For seventeen hours Islamic State-inspired gunman Man Haron Monis held his captives in a terrifying drama that paralysed Sydney and kept a nation glued to its television screens. Two hostages were killed and three seriously wounded. The others would ha...

We offer these texts bundled together at a discount for your students. David Pare The Practice of Collaborative Counseling and Psychotherapy: Developing Skills in Culturally Mindful Helping is a comprehensive introduction to counseling and psychotherapy skills designed to teach future practitioners how to develop and foster collaborative relationships with their clients. Keeping power relations and cultural diversity at the forefront, Pare's text examines, step by step, the skills involve...

"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service. Readers are shown to start a TQM programme with their own applications and are given a detailed description of what benefits can be...

Sir William Macpherson's inquiry into the murder of Stephen Lawrence claimed to find evidence of 'institutional' or 'unwitting' racism in the Metropolitan Police Service. However, the inquiry's findings were controversial. No evidence was produced - at least in the sense in which evidence is understood in a court of law. The definition of racism which Macpherson devised was contentious because it was unprovable, and Macpherson failed to give weight to alternative explanations for the way in whic...

The authors analyze the management and operation of the community health services. The book covers not only the better known services such as district nursing, school health and cervical screening but also others including speech therapy, orthoptics and community dietetics. As well as examining the evolution of these services, the book examines a range of recurrent issues such as the functions and objectives of the community health services and their role within the health care system.

Airport Firefighters, Airport Driver Operators, and Airport Crew Chiefs will use this text to meet the most current NFPA, FARs, and ICAO requirements. The book includes: * 31 Skill Sheets NEW in this edition * Photos, Illustrations and Learning Activities - ALL NEW * Review Questions for all 12 chapters * Exam Prep for students is a separate item This book provides the information firefighters need to effectively perform the tasks for aircraft rescue and fire fighting and to com...

Tens of millions of people poured onto the streets for Black Lives Matter, bringing with them a wholly new idea of public safety, common security, and the delivery of justice, communicating that vision in the fiery vernacular of riot, rebellion, and protest. A World without Police transcribes these new ideas-written in slogans and chants, over occupied bridges and hastily assembled barricades-into a compelling, must-read manifesto for police abolition. Compellingly argued and lyrically charged,...