7 Chaves para virar o Jogo no Atendimento (Gerenciamento de Clientes, #1)
by Flavio Ferreira Da Silva
BOUNDARIES The Guide to Overcome Sexual Misconception
by Miller and Wanda a Rogers
This simple, straightforward guide to effective communication is for anyone who has ever wanted to “eat their words.” Do you ever feel that your words produce the exact opposite effect of what you were hoping for—escalating tensions rather than solving problems? Author of Emotional Bullshit Carl Alasko has found that with the right guidance, anyone can learn effective communication skills. In Say This, Not That, Alasko presents readers with simple instructions for what to say . . . and what no...
Boundaries Updated and Expanded Edition
by Dr Henry Cloud and John Townsend
Join the millions who have learned how to take control of their lives by setting healthy boundaries with their spouses, children, friends, parents, coworkers, and even themselves, in order to live life to the fullest. Do you feel like your life has spiraled out of control? Have you focused so much on being loving and unselfish that you've forgotten your own limits? Do you find yourself taking responsibility for other people's feelings and problems? In Boundaries, Drs. Henry Cloud and John Towns...