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This book highlights success stories and challenges to implementing health IT standards. The narrative of each chapter demonstrates how standards further interoperable health data exchange, especially in the service of advancing tools to monitor population health. These are critical stories that demonstrate to an international community of health and IT experts how to bring the right stakeholders together and bridge classic divides between software architects and clinical end users, health syste...

Customer Service Management in Africa: A Strategic and Operational Perspective (978-0-367-14337-4, K410515) "Customer Service is Changing!" The message of 34 authors featured in Customer Service Management in Africa: A Strategic and Operational Perspective is clear: Today’s consumers are no longer ‘passive audiences’ but ‘active players’ that engage with businesses at each stage of product or service design and delivery systems. Consumer demands and expectations are also increasingly being di...

Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a s...

Issues surrounding business complexity plague organizations throughout the world. This situation is particularly true of the numerous complex projects and programs upon which organizations embark on a regular basis. Current project management processes and standards are based on Newtonian/Cartesian principles, such as linearity, reductionism, and single source problem causation. However, complex projects exhibit both Newtonian/Cartesian characteristics and complex systems characteristics, such a...

Physicians are increasingly moving into leadership roles and possess enormous potential to advance health care. However, clinical training and practice does not provide the necessary skills for a transition from clinician into physician-leader. In fact, the very skills that make for an outstanding physician often compete, or interfere, with the skills required to be successful in wider leadership roles. The authors provide the aspiring physician-leader with the understanding of what is required...

In this second volume for clinicians who have transitioned into administration, we continue the journey to advance management skills. Developing business skills in hiring, human resource management, and financial management will help garner and administer the resources that support a team’s important work. Readers will learn to embrace conflict and handle it constructively, as well as deepen skills for developing personal and team member strengths to enhance performance and sustain success as a...

Addressing the effects of the stresses and strains in the US health-care system on urban academic health centres, this is a report of the proceedings of the Tenth Annual Health Policy Conference (1995), sponsored by Cornell University Medical College. The book also assesses the diversity of responses these centres are mounting to ensure not only survival, but a position from which they can continue to make significant contributions to the advancement of American medicine. An unprecedented threat...

Most people marvel at the level of innovation demonstrated by the biopharmaceutical industry in bringing new products to the market – especially in the past 20 years. However, there is a crisis looming in the industry that should be a concern to all of us who take for granted the constant pace at which new treatments, and increasingly cures, have emerged from the laboratories of current sector incumbents. In the book, we examine the evolution of the biopharmaceutical industry to understand how i...

The modern realities of cybersecurity have uncovered the unpreparedness of many sectors and industries to deal with emerging threats. One of these sectors is the healthcare industry. The pervasiveness and proliferation of digital innovation, systems, and applications in global healthcare, especially powered by modern information and communications technologies, have created a threat domain wherein policy and regulation struggle to keep pace with development, standardization faces contextual chal...

While the JPEG image standard was developed more than 25 years ago, it is still dominant in terms of image formation, manipulation and transmission over the internet and other media. As technology advances, new demands have arisen for the efficient transmission and storage of images causing other formats to emerge. Over the years, several extensions such as, JPEGLS, JPEG2K, JPEGXT, JPEGXR, JPEGXS and JPEG Pleno, have been added, constructing a series of standards for the compression and transmis...

Business-to-Business Marketing: An African Perspective: How to Understand and Succeed in Business Marketing in an Emerging Africa is a comprehensive application of the most current research results, concepts and frameworks to the African business-to-business (B-to-B) context. The chapters are designed to provide the reader with a thorough analysis of b-to-b. Important aspects like competitive strategy in B-to-B, marketing mix strategies, relationship management and collaboration, business servic...

Beyond Return on Investment builds on the success of the 2003 bestseller, Return on Investment, a basic primer on completing an ROI analysis for a single project. This edition expands on the topic to address a comprehensive program of value-based information management for health systems today. This book provides lessons learned from healthcare IT adoption on how to drive value realization, look at healthcare IT as a strategic asset, achieve value from clinical systems, manage healthcare IT as a...