How to get the best of shoddy shops, crooked car-dealerships, and heartless HMOs--without having to hire an attorney. The Miss Manners of the consumer kvetch shows readers how to go postal, with complaint letters designed to melt the heart and sting the conscience of the most obdurate, negligent, or customer-hostile corporations. Drawing on her experience as a pen-for-hire for irate consumers--and on the advice of clients, attorneys, and CEOs--Ellen Phillips shows readers: ...
Writing the New Ethnography (Ethnographic Alternatives)
by H. L. Goodall, Jr.
Writing the New Ethnography provides a foundational understanding of the writing processes associated with composing new forms of qualitative writing in the social sciences. Goodall's distinctive style will engage and energize students, offering them provocative advice and exercises for turning qualitative data and field notes into compelling representations of social life.
