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This book explains why the negotiation process is not finished when a deal is signed and elaborates on how to get better deals when focusing on sustainable collaboration rather than on the deal itself. This book is a pioneer in showing the extent of the negotiation process. It makes the case that whenever negotiators assume that the negotiation is finished when a deal is signed they dive into a pitfall. What follows the signature of a deal is the enforcement of the contract which is when all su...

If you're stressed and unhappy because of problems with a boss or colleague, you pay a price. Not only can your mental and physical health suffer, your nearest and dearest get sick of hearing about it. Going to bed angry and waking up only to dread a new workday is a terrible way to live. Remote work may have lessened the impact of annoying colleagues for a while, but they can still find ways to irritate. If you're co-located, the 'mute' and 'stop video' buttons don't exist to diminish your exas...

Collaboration is key for organizations in the 21st century, yet few business people have been trained to teach this skill. How do you advance ideas in a collaborative way and then communicate them throughout your company? In this practical book, author Gretchen Anderson shows you how to generate ideas with others while gaining buy-in from all levels of your organization. Product managers, designers, marketers, technical leaders, and executives will obtain better insight into how team members w...

If we want a more equitable workplace—and a more equitable world—we have to talk to each other about race. But, for so many of us, that’s easier said than done.   When we avoid conversations about race, it’s often because of fear: fear of discomfort, or of damaging important relationships; fear of being misunderstood, “canceled,” ostracized. Negotiation expert Kwame Christian’s motto is: "The best things in life are on the other side of difficult conversations." How to Have Difficult Conversa...

Racial and Ethnic Diversity in the Performing Arts Workforce examines the systemic and institutional barriers and individual biases that continue to perpetuate a predominately White nonprofit performing arts workforce in the United States. Workforce diversity, for purposes of this book, is defined as racial and ethnic diversity among workforce participants and stakeholders in the performing arts, including employees, artists, board members, funders, donors, educators, audience, and community mem...

A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and...

Kommunikation wirkt! Trauen Sie sich in Meetings auch oft nicht das zu sagen, was Sie wirklich denken? Fragen Sie sich, wie Sie mit verbaler Aggression souverän umgehen und Konflikte kommunikativ lösen können? Petra Lahnstein zeigt Ihnen, wie es geht: mit einer ehrlichen, authentischen und einladenden Kommunikation, die ein wertschätzendes Miteinander fördert. In diesem Buch finden Sie typische Kommunikationssituationen aus dem Berufsalltag und konkrete Antwortmöglichkeiten. Legen Sie los und...

In recent years, researchers and practitioners have explored the nature, theory, and best practices that are required for effective and ethical crisis preparation and response. The consequences of being unprepared to respond quickly, appropriately, and ethically to a crisis are dramatic and well documented. For this reason, crisis consulting and the development of crisis response plans and protocols have become more than a cottage industry. Taking a rhetorical view of crisis events and utteranc...

The four most popular restorative justice books in the Justice & Peacebuilding series-The Little Book of Restorative Justice: Revised and Updated, The Little Book of Victim Offender Conferencing, The Little Book of Family Group Conferences, and The Little Book of Circle Processes-in one affordable volume. And now with a new foreword from Howard Zehr, one of the founders of restorative justice! Restorative justice, with its emphasis on identifying the justice needs of everyone involved in a crim...

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell - and even ruin your career. Whether the bully is a boss or a co-worker...whether you're the target of manipulation, intimidation, verbal abuse, or deliberate humiliation, Beating the Workplace Bully will show you how to fight back. Filled with exercises, assessments, and real-life...

Nothing to lose…When nineteen-year-old Tommy Carter throws away a promising career as a professional boxer to work for local villain Davey Abbott, everyone thinks he’s made a huge mistake - collecting debts and working in strip clubs is no life for a young lad just starting out in life.Everything to gain.A brutal fighter, Tommy quickly earns a reputation for himself – feared and respected by everyone - and becomes Davey’s trusted right-hand man. But when Davey is murdered Tommy is shocked to lea...

A claim that we can now for the first time in history, begin to understand how the brain behaves as a self-organizing system in which information arranges itself into patterns. de Bono contends that logic and argument has proved very useful in dealing with technical matters but less so for dealing with human affairs. The implications of this change are spelled out in this book which suggests that humour is the most significant activity of the brain, that language is good at description but very...

Many assumed characteristics of generational groupings are actually “myths,” meaning that generational stereotypes are not accurate across all members of a generation. This book explores the Generation Myth by highlighting the complexity of the “generation” concept beyond simple age-based groupings and suggests that the over reliance of generational stereotypes in workplaces and society can lead to less than optimal interactions and even conflict. Several successful strategies are presented th...