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Create your own training miracles! Discover training techniques that produce extraordinaryresults--training miracles! With the right tools and training,everyone has the ability to learn. And to be a successful trainer,you yourself need to continue learning. Explore emerging trAnds intraining such as globalization, competency-based training, andhigh-tech delivery of training. Each chapter introduces you to a different training method, andopens with a story to actually demonstrate how the te...

An essential guide to navigating the complexities of professional relationships. Our colleagues can be the sources of our greatest joys and triumphs: they compensate for our weaknesses, enlarge our strengths and aggregate our energies. However, working successfully around others is neither intuitive nor simple: it requires us to communicate effectively, to understand our own minds and blind spots, to master our emotions and to see the world through others' perspectives. This book compresses ou...

Leaders – Hired, Admired, Fired: How to Become a Leader traces the policy and practices associated with the development of leaders in organisations. There are many definitions for leaders and leadership. In general, a leader is a person responsible for achieving set objectives through the work of others, and for building and maintaining the team. Leadership, on the other hand, is the ability to influence people to a common purpose, using characteristics that inspire trust and confidence. Leade...