The World Bank Group has made important contributions to poverty reduction in developing countries. But to stay relevant under the uncertain conditions that characterise today’s global development context, the Bank Group needs to enhance its capacity to help clients cope with weak economic growth, address persistent disparities in development progress, and manage the increasingly global and cross-cutting nature of development solutions. The messages in this report from the Independent Evaluation...
It is often said that the only true source of sustained competitive advantage is people. But what does that mean and how can this be measured and managed? How many organizations know whether their human capital outperforms their competitors', or even whether it improves year-over-year? And what is the strategy for continually improving that performance?The "New Human Capital Strategy" is a roadmap for delivering measurable business results by systematically improving the performance of those in...
Integrated Learning for Erp Success (Resource Management)
by Karl M. Kapp, William F Latham, and Hester Ford-Latham
The results are in. The evidence has been analyzed. Research shows that the lack of enterprise-wide training is the biggest reason for ERP implementation failures. It is the single most important precursor to achieving success. Integrated Learning for ERP Success is the first resource to offer a specifically defined, comprehensive method fo
Total Quality Management in Health Care (Health services management)
by Hugh C.H. Koch
"Total Quality Management in Health Care" explains the basic components of a TQM programme relevant to acute and priority health services. The material is presented in an accessible A4 format, with a strong use of visuals, including diagrams, checklists and questionnaires. It describes the basics of total quality management and how they apply to the health service. Readers are shown to start a TQM programme with their own applications and are given a detailed description of what benefits can be...
Completeness
The man who made quality the watchword for corporations, now adds an important new word to the business lexicon--completeness--the logical extension of Crosby's practical, common-sense style of management. Named one of Library Journal's best books of 1992, this timely book outlines the principles of complete quality management.
Design for Six SIGMA, Chapter 5 - Design for Six SIGMA Project Algorithm
by Dr Kai Yang
Devising optimal strategy for maintaining industrial plant can be a difficult task of daunting complexity. This book aims to provide the plant engineer with a comprehensive and systematic approach, a framework of guidelines, for tackling this problem, i.e. for deciding maintenance objectives, formulating equipment life plans and plant maintenance schedules, designing the maintenance organisation and setting up appropriate systems of documentation and control. The author, Anthony Kelly, an expe...
The Deming Route to Quality and Productivity
by William W. Scherkenbach
According to the author of this book, Dr W. Edwards Deming was one of the most influential theorists behind the success of Japanese business after World War II. The author, who was Deming's pupil at the New York University Graduate School of Business, and who is now his assistant there, sets out the 14 basic principles of Deming's approach to management. The principles are especially concerned with productivity, quality control, and competitive marketing.
Total Quality Management (Mastering Your Small Business S.)
by Jill Rossiter
Four years into the current version of ISO 9001, the new edition of this essential book incorporates the hard-won experiences of working with the standard. This book, together with its accompanying free Quality Management System (QMS), contains all the information that small and medium enterprises need when developing a QMS for ISO 9001:2000 accreditation.
Risk Management in a TQM Environment (TQM Practitioner)
by Peter Absolon and Alex Down
This volume contains papers presented at the 2014 International Conference on Quality, Reliability, Risk, Maintenance and Safety Engineering (QR2MSE 2014). The meeting brought together leading academics, industry practitioners, and research scientists from around the world to advance the body of knowledge available in the quality, reliability, maintenance, and safety of engineering systems.Topics of covered include the following: Quality Engineering; Survival Data Analysis; Quality Assurance an...
BS EN ISO 9001:2000 Quality Management Systems. Requirements
TOYOTA Illustrated Encyclopedia of Lean Management
by Gabriel Iqbal
Auditing Quality (Super S., #3)