HBR's 10 Must Reads on Creative Teams Collection (7 Books) (HBR's 10 Must Reads)
by Harvard Business Review, Clayton M. Christensen, Indra Nooyi, Marcus Buckingham, and Adam Grant
Ignite the creative spark within your team. For your company to stand out in today's competitive environment, you need to be original. You need to have fresh ideas, exciting products and offerings, and a willingness to experiment. And that starts at the team level. HBR's 10 Must Reads for Creative Teams Collection provides expert advice on how to foster curiosity, encourage better collaboration, and use design thinking to change the way you brainstorm, test, and execute new ideas. Included in t...
“Three Steps to Yes shows you how to sell your ideas or yourself . . . a clear guide for instilling trust and respect.” —BookPage Everybody has to sell something sometimes. Whether you’re a manager or an employee, getting your message across requires selling yourself and your ideas in a way that guarantees a positive response, even from the most stubborn listener. Three Steps to Yes teaches you how to get your way without becoming a high-pressure salesman, without compromising your p...
Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:- Defuse and deal with difficult customers, both on the phone and face to face;- Manage problems with colleagues in the workplace, including a manipulative boss;- Handle difficult day-to-day interactions with any people we come into contact anywhere;- Identify and manage behaviours which can turn a person into a 'p...
How to Be a Great Call Center Representative: eBook Edition
by Robert W Lucas
You've Got (Too Much) Mail! 38 Do's and Don'ts to Tame Your Inbox
by Chris a Baird
A Winner's Guide to Negotiating: How Conversation Gets Deals Done
by Molly Fletcher
The strategic guide to getting the most out of everynegotiation from "the female Jerry Maguire" (CNN)Effective negotiation is rooted in establishing trust and building relationships--one conversation at a time. In this practical guide, trailblazing sports agent MollyFletcher reveals her proven approach to landing more than $500 million worth of deals throughout her career. It all comes down to doing five things well:Setting the StageFinding Common GroundAsking with ConfidenceEmbracing the PauseK...
In this step-by-step guide, authors Rosemary Tator and Alesia Latson unpack the things that lead people to feeling burnt out and unfulfilled in their lives and careers and offer a solution to getting more of the thing they really want--time for themselves! Employing a healthy mix of upbeat encouragements and get-to-it messages, they offer a proven, practical approach for prioritizing, achieving goals, reducing stress, and increasing your capacity to do what matters most. More Time for You does t...
Filled with help on making working from home work for you, including setting up your workspace, working as part of a virtual team, managing professional relationships, and dealing with feelings of isolation. The pandemic and the resulting lockdowns have reshaped the way that many people work. From commuting to an office on a daily basis, many companies are now adopting more hybrid ways of working - with the result that many more of us are working from home on a much more regular basis. Work Wel...
With NLP you can achieve even greater success as a manager. Whether you need to improve your communication, develop your strategic planning or nurture your creative thinking, NLP gives you the tools to dramatically improve your performance as a manager or a leader. NLP has been used for years to help busy managers and leaders all over the world boost their communication skills and get the best out of their teams, time after time. Now it's your turn to discover the most effective tool for manag...
From the rule-breaking authors of international bestsellers Freakonomics and Superfreakonomics, this is the ultimate guide to how to Think Like a Freak The Freakonomics books have come to stand for something: challenging conventional wisdom; using data rather than emotion to answer questions; and learning to unravel the world's secret codes. Now Levitt and Dubner have gathered up what they have learned and turned it into a readable and practical toolkit for thinking differently - thinking,...
¿CÓMO DESARROLLAR UN HÁBITO DE ALTO RENDIMIENTO PARA TODA LA VIDA? La respuesta es el enfoque, la claridad y la concentración. En Acierta, Brian Tracy, uno de los mejores oradores y autores en el mundo sobre liderazgo y éxito, describe los pasos clave que puedes tomar para desarrollar las habilidades mentales más importantes que necesitarás para alcanzar el éxito: claridad, enfoque y concentración. Tu objetivo en la vida debe ser lograr todas las cosas maravillosas que son posibles para ti:...
101 Ways to Improve Your Communication Skills
by Jo Condrill and Bennie Bough
Boss from Outer Space and Other Aliens at Work, The: A Down to Earth Guide for Getting Along with Just about Anyone
by Patricia J Addesso
Whether you need to nail an interview or ace a drag race, How to Win at Almost Everything is your ultimate manual for achieving success. This handsome and humorous field guide to acing (almost) any situation is the perfect gift for graduates or anyone embarking on a new chapter in their life. Packed with expert advice, wry asides, and instructive illustrations, this comprehensive book is sure to be your go-to guide for years to come!