Interpersonal Communication: Listening And Responding explores how successful companies and effective managers use listening as a strategic communication tool at all levels of the organization. Common barriers to listening - including culture, perceptions, and personal agendas - are discussed, and strategies for overcoming them are offered. Examples of how organizations have used listening techniques to resolve conflicts, build relationships with clients and employees, and adapt to maintain a competitive edge are discussed. Self-analysis questions, presented throughout the text, target interpersonal listening skills, while case studies and role plays demonstrate the application of listening strategies in the organizational environment.
- ISBN10 0324584164
- ISBN13 9780324584165
- Publish Date 1 March 2008
- Publish Status Out of Print
- Out of Print 1 July 2014
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Edition 2nd Revised edition
- Format Paperback
- Pages 90
- Language English