*ISO 9001:2000: The business-focused implementer's guide *Not just conformance: competitive advantage! *Complete coverage of the newest requirements for customer focus and management involvement *Includes leading-edge ISO 9001:2000 case study: Dell's Asset Recovery Business *For companies seeking repeat or first-time certification The realist's guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"! In Implementing ISO 9001:2000, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn't about "mere conformance," it's about using ISO 9001:2000 to support your key strategic initiatives-and moving ISO 9001:2000 from "cost center" to "profit center."
Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including: *The new ISO 9001:2000 process model *The latest, most effective internal auditing techniques *How to select a registrar that meets the needs of your organization *How to reflect the new standard's requirements for customer focus and management involvement *Best practices for measuring results In a start-to-finish case study, Implementing ISO 9001:2000 shows how Dell's Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system-one that uses continuous improvement models to drive operational excellence and profitability. ISO 9000 certification shouldn't be an end in itself: it should drive business value, now and for years to come. Whether you need to update your current certification, or you're pursuing certification for the first time, Implementing ISO 9001:2000 will show you how to do it right.
- ISBN10 0130619094
- ISBN13 9780130619099
- Publish Date 7 November 2001
- Publish Status Out of Print
- Out of Print 15 February 2017
- Publish Country US
- Imprint Prentice Hall
- Format Hardcover
- Pages 368
- Language English