For courses in Introduction to Fire Science and Fire Service Management/Administration/Leadership.
This text emphasizes the need for constant focus on quality and commitment to improving fire departments' service and cost effectiveness-while maintaining a level of excellence. It applies quality improvement principles to the fire service and integrates them into overall management and administration strategies of a fire department. Comprehensive coverage presents students with a history of system evaluation in the fire service, to quality management, to strategic quality planning, and much more.
- ISBN10 0130422088
- ISBN13 9780130422088
- Publish Date 16 December 2003
- Publish Status Out of Print
- Out of Print 17 March 2014
- Publish Country US
- Imprint Pearson
- Format Paperback
- Pages 110
- Language English