All organizations want to increase productivity, profits, and market share through quality improvement. "The Service/Quality Solution" presents a service management approach to building competitive advantage and surviving the pressures within today's marketplace. This book shows readers how to "think service management", to make more strategic decisions and develop effective approaches to data analysis and performance measurement. It helps readers shift from a "product producing" to a "service providing" perspective.
- ISBN13 9781556237539
- Publish Date 21 January 1994
- Publish Status Out of Print
- Out of Print 5 April 2008
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint Irwin Professional Publishing
- Format Hardcover
- Pages 324
- Language English