This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.
- ISBN10 0859696820
- ISBN13 9780859696821
- Publish Date 20 March 1997
- Publish Status Out of Print
- Out of Print 25 April 2013
- Publish Country GB
- Publisher Hodder & Stoughton General Division
- Imprint Sheldon Press
- Format Paperback (UK Trade)
- Pages 128
- Language English