The 20 training modules in this volume aim to help trainers teach managers and employees how to improve productivity through better working relationships. Each module includes everyday activities, lecture notes, training designs, reproducible handouts and overheads for a training session on how to improve trust and communication between people who rely on each other to get work done. The modules help participants consciously examine their habitual ways of treating people and learn positive ways for dealing with uncomfortable topics such as personal feelings, listening skills and conflict.
- ISBN13 9780071346535
- Publish Date 16 December 2000
- Publish Status Out of Print
- Out of Print 1 September 2015
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Format Paperback
- Pages 300
- Language English