Sikorsky researched this book by driving 10,000 miles across the USA and back, stopping at garages and service stations (225 in all) to see what would happen when a passing motorist came in for repair. What he found was shocking: in more that half of all cases, mechanics performed unnecessary work, sold him unnecessary parts, or charged him for work not done. Only 28 percent of all stops resulted in a correct diagnosis and repair. It is clear that consumers need to fight back. Bob Sikorsky tells how to spot a scam and describes what measures to take to ensure a fair deal. And he tells how to complain effectively if readers are taken in - both to get their money back and to put the charlatans out of business for good.
- ISBN10 0830635726
- ISBN13 9780830635726
- Publish Date 1 May 1990 (first published 1 January 1990)
- Publish Status Out of Print
- Out of Print 10 July 1997
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint TAB Books Inc
- Format Paperback
- Pages 154
- Language English