The SCAI standard for computer/telecom integration performs well for ISDN and represents both CTI's first case study and first success story. This text considers the SCAI standard and also looks beyond it to topics such as interactive voice response (IVR), which are part of CTI's future. It aims to provide a lucid treatment of this emerging standard. Commercial applications are discussed using real-world examples.
- ISBN10 0070248427
- ISBN13 9780070248427
- Publish Date 1 January 1995
- Publish Status Active
- Out of Print 10 July 1997
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Inc.,US
- Format Hardcover
- Pages 356
- Language English