A four-point blueprint--the "strategic service vision"--for service managers, which offers the trend-setting management strategies that have given leading service companies a clear competitive advantage.
- ISBN10 0875841309
- ISBN13 9780875841304
- Publish Date 1 May 1986
- Publish Status Out of Print
- Out of Print 16 January 2003
- Publish Country US
- Imprint Harvard Business Review Press
- Format Hardcover
- Pages 211
- Language English