The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
- ISBN10 0256187444
- ISBN13 9780256187441
- Publish Date 13 July 1995
- Publish Status Active
- Out of Print 10 August 2009
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint Irwin Professional Publishing
- Format Paperback
- Pages 144
- Language English