The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

by Robert Spector and Patrick D. McCarthy

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  • ISBN13 9780471724209
  • Publish Date 4 March 2005
  • Publish Status Out of Print
  • Out of Print 31 July 2012
  • Publish Country US
  • Imprint John Wiley & Sons Inc