Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.
- ISBN10 0273607294
- ISBN13 9780273607298
- Publish Date 22 August 1994
- Publish Status Out of Print
- Out of Print 15 March 2021
- Publish Country GB
- Imprint Financial Times Prentice Hall
- Format Paperback
- Pages 192
- Language English