Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership)

by John Alford and Janine O'Flynn

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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
  • ISBN10 0230237959
  • ISBN13 9780230237957
  • Publish Date 25 June 2012
  • Publish Status Active
  • Out of Print 10 November 2021
  • Publish Country GB
  • Publisher Macmillan Education UK
  • Imprint Red Globe Press
  • Format Paperback
  • Pages 328
  • Language English