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Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
- ISBN13 9780071445559
- Publish Date 16 June 2005
- Publish Status Withdrawn
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint McGraw-Hill Professional
- Format Hardcover
- Pages 512
- Language English