The "quality revolution" has prompted companies to invest heavily in quality improvement: hiring consultants, retraining workforces and overhauling systems. Many managers, however, have not seen the expected results. This book reveals root causes for the collapse and failures of total quality and offers practical advice to correct and prevent them.
- ISBN10 0786301406
- ISBN13 9780786301409
- Publish Date 1 April 1994
- Publish Status Out of Print
- Out of Print 5 February 2002
- Publish Country US
- Publisher McGraw-Hill Education - Europe
- Imprint Irwin Professional Publishing
- Format Hardcover
- Pages 250
- Language English