Bringing together elements from previous business improvement models - Total Quality, Business Process Re-engineering, Investors in People, ISO9000, and others - excellence provides a benchmark and practical methodology for improving performance. This volume covers the approach to business improvement that allows organizations to assess the relevance of models and initiatives to their specific business - allowing them to introduce an element of benchmarking that is both flexible and specific. The book makes use of numerous case studies and includes information on using balanced scorecards within organizations of all types.
- ISBN10 0749433574
- ISBN13 9780749433574
- Publish Date 30 November 2000
- Publish Status Cancelled
- Out of Print 17 July 2007
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Paperback (US Trade)
- Pages 20
- Language English