Mastering Your Organization's Processes: A Plain Guide to BPM

by Roger Whitehead, John O'Connell, and John Pyke

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Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.
  • ISBN13 9780521839754
  • Publish Date 19 January 2006
  • Publish Status Active
  • Publish Country GB
  • Imprint Cambridge University Press
  • Format Hardcover
  • Pages 290
  • Language English