Countless books have been devoted to hardware troubleshooting, while
software troubleshooting has been nearly completely ingnored. Ask any system
administrator or help desk support technician where they could use help, and
the answer is almost always "troubleshooting." Administrators continually
struggle to resolve problems with technologies such as Active Directory,
WINS, DHCP, and DNS. This book shows how, with the right methodology,
you can systematically analyze and repair problems affecting an individual
computer or an entire network. The author not only provides answers to some
of the most puzzling Microsoft computer problems, but also presents the
answers in the context of the troubleshooting methodology most highly
regarded in the computer industry. Wolf covers both Microsoft and third party
troubleshooting tools. Whether you are an end user looking to exert a new level of
problem solving independence, or an experienced help desk analyst or systems
administrator, this book will be an invaluable tool for repairing glitches on all
the computers you manage.
- ISBN10 0321133455
- ISBN13 9780321133458
- Publish Date 3 July 2003
- Publish Status Active
- Publish Country US
- Publisher Pearson Education (US)
- Imprint Addison-Wesley Educational Publishers Inc
- Pages 736
- Language English