Crisis management is a high profile activity driven by the globalization of business. It is required to deal with, for example, a life-threatening catastrophe, a product failure, recalls, tampering, or employee crime. The symptoms of a crisis can include loss of morale, protests, lawsuits, and regulatory scrutiny. This book presents the crisis environment, the principles and methods of crisis managment, and stresses the importance of preparing for crisis.
- ISBN10 0304703281
- ISBN13 9780304703289
- Publish Date 11 November 1999
- Publish Status Out of Print
- Out of Print 24 September 2003
- Publish Country GB
- Imprint Cengage Learning EMEA
- Format Hardcover
- Pages 224
- Language English