From product defects to environmental disasters-almost every day a new corporate crisis hits the headlines. In the majority of cases the results are disastrous: costly and time-consuming efforts to establish a positive public image can be wiped out in seconds. The inadequate, and often damaging, response of American business to such adversity proves that we don't need better crisis management-we need crisis leadership. Ian Mitroff offers a new proactive approach that focuses on doing everything humanly possible to prevent crisis before they happen, rather than merely putting the best possible spin on the aftermath. In easy-to-read, accessible language, Mitroff presents the critical, key lessons that will help managers lead the organization through a major crisis.
- ISBN10 0471229180
- ISBN13 9780471229186
- Publish Date 24 April 2003
- Publish Status Out of Print
- Out of Print 15 June 2021
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Paperback
- Pages 144
- Language English