This book is aimed at those who are involved in Knowledge Management (KM) or have recently been appointed to deliver KM in services, operational or production environments. The models and techniques for KM are well defined within environments with a distinct start and finish to the activity, for example the learn before, during and after model. Knowledge Management for Services, Operations and Manufacturing focuses on environments where activity and learning are on going, and a different approach to KM has to be taken. The book provides managers and practitioners with the necessary principles, approaches and tools to be able to design their approach from scratch or to be able to compare their existing practices against world class examples. Models and methodologies which can be applied or replicated in a wide variety of industries are examined and numerous case studies illustrate the journey that various companies are taking as they implement KM.
- ISBN10 1780632045
- ISBN13 9781780632049
- Publish Date 31 January 2008
- Publish Status Active
- Publish Country GB
- Publisher Elsevier Science & Technology
- Imprint Chandos Publishing (Oxford) Ltd
- Format eBook
- Pages 208
- Language English