E-government and Public Sector Process Rebuilding: Dilettantes, Wheelbarrows, and Diamonds provides an input to rebuild and improve the processes in which the public sector perform activities and interact with the citizens, companies, and the formal elected decision-makers.
Through eleven chapters, the book emphasizes information systems (IS) as the vehicle for redirecting the public sector towards its key customers.
The book stresses serious capability challenges inhibiting the digital transformation using activity and customer centric applications.
The dilettantes in the public sector are in need of upgrading, rethinking, and refocusing their use of IS.
There is a need to revisit the extensive use of digital wheelbarrows to transmit data, and complement the transactional focus with IT-enabled analysis of the activities.
There is also a need to recognize that IS are not just flashy and shining diamonds to be shown off on special occasions.
IS are, as most diamonds, manufactured products, part of the activities and intended for replacement whenever the diamonds are no longer suitable for serving their purpose - diamonds do not last forever.
- ISBN10 6610461767
- ISBN13 9786610461769
- Publish Date 1 January 2005 (first published 20 July 2004)
- Publish Status Active
- Out of Print 9 February 2012
- Publish Country US
- Imprint Springer
- Format eBook
- Pages 224
- Language English