All organizations are awash with knowledge, but much of that knowledge cannot be accessed or used. Indeed, in some cases, much of that knowledge is not even visible since other members of the organization, or its customers, are not aware of its existence. Knowledge management can be defined as identifying, organizing, transferring and using the information and knowledge, both personal and institutional, within an organization to support its strategic objectives. This guide sets out to show readers how to do so. It explains why knowledge should be managed, shows best and worst practices, reveals new HRM strategies, and offers decision models and tools. The author also covers cultural differences in learning styles, the role of technologies, content management, customer value management and the role of the CKO.
- ISBN10 0749436492
- ISBN13 9780749436490
- Publish Date 1 October 2001
- Publish Status Out of Print
- Out of Print 12 September 2011
- Publish Country GB
- Imprint Kogan Page Ltd
- Format Paperback (US Trade)
- Pages 236
- Language English