Call Center Forecasting and Scheduling: The Best of Call Center Management Review

by Gerry Barber, Brad Cleveland, Henry Dortmans, Greg Levin, Gordon McPherson, and Ann Smith

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  • ISBN10 0965909360
  • ISBN13 9780965909365
  • Publish Date 1 October 2001
  • Publish Status Active
  • Publish Country US
  • Imprint ICMI Press (International Customer Management Institute)
  • Format Paperback (US Trade)
  • Pages 104
  • Language English