Using these continuous improvement tools, mapped to the specific out-comes needed, your library team will consistently add value to its community, make a difference to customers, and improve services. The material for this book grew out of the co-authors' work over the past three years with the Indiana Continuous Improvement Initiative, a new approach to library planning and management that incorporates systems thinking models, sponsored by the state's Library Federation.
- ISBN13 9780838908594
- Publish Date 1 January 2003
- Publish Status Out of Stock
- Publish Country US
- Publisher American Library Association
- Imprint ALA Editions
- Format Paperback
- Language English