IT Service Operations Management Guide: Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem Management, Access Management and Request Fulfilment

by Claire Engle, Jackie Brewster, and Gerard Blokdijk

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  • ISBN10 0980513650
  • ISBN13 9780980513653
  • Publish Date 30 April 2008
  • Publish Status Active
  • Publish Country GB
  • Imprint Emereo Pty Ltd
  • Format Paperback (US Trade)
  • Pages 344
  • Language English