A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.
- ISBN10 0471392405
- ISBN13 9780471392408
- Publish Date 7 March 2001
- Publish Status Out of Stock
- Out of Print 15 January 2011
- Publish Country US
- Imprint John Wiley & Sons Inc
- Format Paperback
- Pages 624
- Language English