Presenting more than 70 tools, The Reinventor's Fieldbook includes hundreds of practical "lessons learned," "do's and don'ts," "steps to take," and "pitfalls to avoid" in public management and governance. Based on dozens of case studies from five countries, it covers the waterfront of high--performance public organizations, including: customer choice and customer service standards, performance measurement, and performance budgeting; employee empowerment and labor--management partnerships; managed competition and asset privatization; partnerships with communities; culture change strategies; and administrative system reform.
- ISBN10 0787943320
- ISBN13 9780787943325
- Publish Date 14 July 2000
- Publish Status Active
- Publish Country US
- Publisher John Wiley & Sons Inc
- Imprint Jossey-Bass Inc.,U.S.
- Format Paperback
- Pages 704
- Language English