Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
- ISBN10 1283542765
- ISBN13 9781283542760
- Publish Date 10 May 2014 (first published 30 October 1998)
- Publish Status Active
- Out of Print 17 February 2015
- Publish Country US
- Imprint Jossey-Bass
- Format eBook
- Pages 253
- Language English