In this casebook, the authors have selected cases that provide a sense of breadth and depth of Total Quality Management by including cases from a variety of sectors. The cases were selected to represent a wide variety of applications such as TQM quality planning, tools of TQM, and TQM culture and management systems. The case discussions, appendices, teaching notes, and data disks are useful in selecting and presenting the cases that will provide an exciting learning experience for your students.
- ISBN10 0789506947
- ISBN13 9780789506948
- Publish Date 1 January 1998
- Publish Status Unknown
- Out of Print 15 December 2011
- Publish Country US
- Publisher Cengage Learning, Inc
- Imprint South-Western
- Format Paperback
- Pages 238
- Language English