Covering units 1, 2, 3, 5, 8 and 29 at level 3, OCR PRCOM will lead a student through the knowledge, skills and understanding associated with each topic. Written in an accessible style, this textbook covering the 2008 specification revision will reference the specific underpinning knowledge to the assessment criteria through the use of practice assignments and tasks. The iPro suite of qualifications aims to equip a student with the knowledge and skills to allow their entry into the IT practitioner industry; this textbook will help to facilitate this learning. A 'real-world' approach will help relate standard industry practice to the students The topics covered are: - Customer support provision - Service delivery, planning and control - Hardware, equipment and systems installation - Software installation - Maintain equipment and systems - Investigate requirements for software solutions
- ISBN10 0340985178
- ISBN13 9780340985175
- Publish Date 27 January 2012
- Publish Status Transferred
- Out of Print 21 March 2014
- Publish Country GB
- Imprint Hodder Education
- Format Paperback
- Pages 232
- Language English