This book aims to help service managers to develop appropriate measures of business performance to support the creation of a sustainable competitive advantage. Persons either practising or studying management in service organisations who are looking to develop effective measurement systems to monitor and control business performance will benefit from this book.
- ISBN10 0948036788
- ISBN13 9780948036781
- Publish Date 15 June 1991
- Publish Status Out of Print
- Out of Print 16 April 2014
- Publish Country GB
- Publisher Elsevier Science & Technology
- Imprint CIMA Publishing
- Format Paperback
- Pages 126
- Language English