One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
- ISBN10 1899398023
- ISBN13 9781899398027
- Publish Date 11 June 2006
- Publish Status Active
- Publish Country GB
- Imprint Human Givens Publishing Ltd
- Format Paperback
- Pages 148
- Language English