This study provides comprehensive coverage of the subject of total quality management. It presents a simple model for TQM, and is illustrated with numerous real-life cases. The text also demonstrates how a TQM strategy can be applied in all business activities to achieve top-quality performance overall, not just in products or services. This volume provides comprehensive coverage of Total Quality Management (TQM) for students. This book presents a simple model for TQM in a logical sequence, and is illustrated with real-life cases. It demonstrates how a TQM strategy can be applied to all business activities. The book is divided into five parts, each part is followed by case studies, discussion questions and assignments. It is suitable for undergraduate and postgraduate students following business or management courses, and is a practical introduction to the subject.
- ISBN10 0750624221
- ISBN13 9780750624220
- Publish Date 17 May 1995
- Publish Status Out of Print
- Out of Print 13 December 2016
- Publish Country GB
- Publisher Taylor & Francis Ltd
- Imprint Butterworth-Heinemann Ltd
- Format Paperback
- Pages 384
- Language English