Manage The Unexpected: A Key Account Management Programme to Anticipate Crises

by Manoella Wilbaut and Fathi Tlatli

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Book cover for Manage The Unexpected

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Every manager needs to know how to deal with a crisis, and every organisation needs to prepare its staff to manage the unexpected. This concise guide provides practical advice and a simple set of guidelines to achieve this. The authors are both senior executives in a multinational logistics firm, with extensive experience of coping with the logistical impact of unexpected change. "Manage the Unexpected" is based on hard experience, and its methodology has been tried and tested on a global platform. At just 21 pages, the booklet can be easily read in one sitting, and offers an invaluable on-the-job reference tool as well as an advance planning guide for professional managers.
  • ISBN10 1852527153
  • ISBN13 9781852527150
  • Publish Date 19 March 2013
  • Publish Status Out of Print
  • Out of Print 11 August 2021
  • Publish Country GB
  • Imprint Management Books 2000 Ltd
  • Format Paperback
  • Pages 21
  • Language English