College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, I ntroduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering. The book provides examples, problems, real world case studies, and a solutions manual. As the first book to globally bring together experts on all aspects of service engineering, this resource serves as a much-needed guide to both the processes and the management of service.
- ISBN10 047056962X
- ISBN13 9780470569627
- Publish Date 4 January 2010
- Publish Status Unknown
- Publish Country US
- Imprint John Wiley & Sons Inc
- Pages 672
- Language English