Introduction to Service Engineering

by Waldemar Karwowski

Gavriel Salvendy (Editor)

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Book cover for Introduction to Service Engineering

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College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, I ntroduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering. The book provides examples, problems, real world case studies, and a solutions manual. As the first book to globally bring together experts on all aspects of service engineering, this resource serves as a much-needed guide to both the processes and the management of service.
  • ISBN10 047056962X
  • ISBN13 9780470569627
  • Publish Date 4 January 2010
  • Publish Status Unknown
  • Publish Country US
  • Imprint John Wiley & Sons Inc
  • Pages 672
  • Language English