Emphasizing a forward-thinking approach to service quality in criminal justice, Administration and Management in Criminal Justice uses a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views of what constitutes management in this service sector.
- ISBN10 1483350703
- ISBN13 9781483350707
- Publish Date 19 August 2014 (first published 1 December 2009)
- Publish Status Out of Print
- Out of Print 24 July 2018
- Publish Country US
- Imprint SAGE Publications Inc
- Edition 2nd Revised edition
- Format Paperback
- Pages 560
- Language English