There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk.
- ISBN10 1447597850
- ISBN13 9781447597858
- Publish Date 20 July 2011
- Publish Status Out of Print
- Out of Print 21 May 2014
- Publish Country GB
- Imprint Lulu.com
- Format eBook (OEB)
- Language English