This introductory guide is for all those seeking an understanding of Total Quality Management (TQM) and the benefits it can offer to company culture. TQM is now a key issue for all organizations in both the private and public sectors. Topics covered include: what is TQM?, understanding the key principles, assessing the need for TQM, developing an implementation plan, providing an environment for success, providing the process (training, etc.), supporting the process, auditing and monitoring progress, review. By the co-author of "Global Quality: the New Management Culture".
- ISBN10 0340587644
- ISBN13 9780340587645
- Publish Date 17 June 1993
- Publish Status Out of Print
- Out of Print 4 May 2000
- Publish Country GB
- Publisher John Murray Press
- Imprint John Murray Learning
- Format Paperback (B-Format (198x129 mm))
- Pages 96
- Language English